Warranty

Limited One-Year Warranty:
The Treatment Control Unit (TCU) component of the Vibralung Acoustical Percussor is warranted by VibraLung, Inc. against defects in materials and workmanship for 12 months from the date of original purchase. This warranty only applies to the original purchaser. During the warranty period, VibraLung, Inc. will repair or, at its option, replace at no charge, a TCU that proves to be defective, provided you return the TCU, shipping prepaid, to the VibraLung, Inc. Customer Service Department along with a VibraLung, Inc.-assigned Return Goods Authorization (RGA) number.

What is Not Covered:
This warranty does not apply if the TCU has been damaged by accident (e.g., drop onto the floor) or misuse or as the result of service or modification by other than VibraLung, Inc., including any attempt to open or service the TCU for any reason.

The repair or replacement of a TCU is your exclusive remedy. Except as specifically set forth otherwise in this Document, NO WARRANTIES, EXPRESS OR IMPLIED, ARE GIVEN, AND BUYER WAIVES ALL SUCH WARRANTIES, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL VibraLung, Inc. BE LIABLE FOR CONSEQUENTIAL DAMAGES.

 

Service

Prior to considering service, be sure to review the Troubleshooting section beginning on page 25 of the comprehensive Online Manual for Healthcare Practitioners.

Only the Treatment Control Unit (TCU) can be serviced. There are no serviceable parts in the disposable Hand-held Transducer (HHT).

VibraLung, Inc. is the only authorized service center available for diagnosing or repairing the Vibralung Acoustical Percussor TCU, replacing its internal batteries, or replacing the entire TCU.

To initiate a service request, please contact the VibraLung, Inc. Customer Service Department and request a Returned Goods Authorization (RGA) Number prior to returning the device(s) for service.

Place the RGA Number on the outside of the shipping package when returning goods to Westmed.

Any device received by VibraLung, Inc. without an RGA Number will be returned to sender.

When packaging for return, please return only the TCU and its battery charger; do not return the HHT or any other parts.  Please wipe the entire case of the TCU with a disinfectant wipe, then place it in a plastic bag and surround with packaging peanuts, bubble wrap or crushed paper for additional protection.